Experience Design Research Articles

A Comprehensive Exploration of Ambiguity and its effect on User Experience Design

A Comprehensive Exploration of Ambiguity and its effect on User Experience Design

Risk of desirable user experiences: insights from those who create, facilitate and accept mobile payments

AbstractIncorporating fluency theory into a user experience design framework, this study utilises design considerations, drawing on complementary angles of the two theoretical domains, as a foundation with the ultimate goal of creating beneficial mobile payment experiences. An exploratory approach is deployed through semi-structured interviews to provide insights into experience design considerations utilising sensory elements and risk perception, a combination which has thus far received little attention. Research participants consist of senior managers that work for companies that create, facilitate, or accept mobile payment apps or processes. A conceptual framework is proposed with design as a starting point, including aesthetics and the need for a simplified experience, along with sensory elements that replicate familiar visual, audio, and haptic stimuli. These lead to a more usable experience that is perceived as easy to use through a frictionless experience. Usefulness is increased as exposure increases, and new app or process features can be added once prior features become familiar through repeated use. Key trade-offs include a simplified experience versus feature-rich experience, and frictionless experiences versus security risks, with key practical suggestions on how these can be approached.

Advancing understanding of learning experience design: refining and clarifying definitions using an eDelphi study approach

AbstractWe report findings from an eDelphi study that aimed to explore 16 expert panelists’ perspectives regarding the key attributes of learning experience design (LXD) as it relates to the following: design, disciplines, methods, and theory. Findings suggest consensus was reached regarding LXD’s focus on learner-centrism and incorporating human-centered design practices to design learning environments. LXD practitioners adapt methods and theories from fields such as human–computer interaction and user experience. Implications suggest a need to develop specific methods and theories within our own field.

Enhancing User Experience in Music Streaming: A React.js and Context API Approach for Spotify Clone

The evolution of web technologies has revolutionized the way music streaming platforms operate. This research paper delves into the development and implementation of a Spotify clone using React.js and Context API. The study aims to explore the efficacy of these technologies in replicating the core functionalities of the renowned music streaming service while evaluating their advantages and limitations in the context of a clone project. The research methodology involves an in-depth examination of React.js and its application in building user interfaces, along with an analysis of the Context API for state management within the Spotify clone. The paper outlines the step-by-step process of creating the clone, highlighting key architectural decisions, data handling strategies, and user experience design considerations. Additionally, this paper investigates the performance metrics, scalability, and maintenance aspects of the React.js and Context API-based Spotify clone in comparison to the original platform. The study incorporates user feedback and usability testing to evaluate the similarity in functionality and user experience between the clone and the original application. The findings of this research contribute to the understanding of leveraging React.js and Context API in replicating complex applications like Spotify. Moreover, the paper discusses the potential implications and future directions for utilizing these technologies in developing similar web-based projects. Key Word: React JS, Context API, Spotify Clone, User Interface, State Management, Web Development

Unveiling the truth: A systematic review of fact-checking and fake news research in social sciences

The current media ecosystem, marked by immediacy and social networks dynamics, has created a fertile field for disinformation. Faced with its exponential growth, since 2014, research has focused on combating false content in the media. From a descriptive approach, this study has analyzed 200 documents on fact-checking and fake news published between 2014 and 2022 in scientific journals indexed in Scopus. This study has found that Europe and the United States are leading the way in the number of journals and authors publishing on the subject. The United States universities are the ones that host the most significant number of authors working on fact-checking, while the methodologies used, mostly <i>ad hoc</i> due to the novelty of the topic, allow to reflect on the need to promote work focused on the design, testing, and evaluation of prototypes or real experiences within the field. The most common contributions analyzed include typologies of false content and media manipulation mechanisms, models for evaluating and detecting disinformation, proposals to combat false content and strengthen verification mechanisms, studies on the role of social media in the spread of disinformation, efforts to develop media literacy among the public and journalists, case studies of fact-checkers, identification of factors that influence the belief in fake news, and analysis of the relationship between disinformation, verification, politics, and democracy. It is concluded that it is essential to develop research that connects the academy with the industry to raise awareness of the need to address these issues among the different actors in the media scenario.

REFINEMENT OF COLLEGE WEBSITE - GCOEC

This research paper presents a comprehensive examination of strategies employed to optimize college website infrastructure, with a particular emphasis on the implementation of personalized databases and the enhancement of user interface and user experience (UI/UX) design. Through the utilization of the MERN stack— renowned for its scalability, flexibility, and real-time data processing capabilities—we embarked on a meticulous journey to fortify website security, streamline operations, and elevate user engagement metrics.The research delves into the challenges encountered during the development process, ranging from security vulnerabilities inherent in web applications to scalability concerns amidst increasing server traffic. Through a systematic approach,vulnerabilities were identified, analyzed, and subsequently mitigated, ensuring the robustness andintegrity of the website's security framework. Simultaneously, personalized databases were meticulously crafted for students, teachers, and administrators, facilitating streamlined access to pertinent information and services tailored to individual roles and preferences. Furthermore, significant attention was devoted to enhancing the website's UI/UX design, with the objective of fostering intuitive navigation, accessibility, and aesthetic appeal. By integrating interactive elements, optimizing page load times, and implementing responsive design principles, user satisfaction metrics were notably enhanced, culminating in a more immersive and rewarding digital experience for all stakeholders.The outcomes of this research underscore the tangible benefits derived from the optimization Keywords - Personalized databases,User interface(UI), User experience(UX) design, MERN stack, Real-time data processing.

Revolutionizing Business and Marketing Education: The MECCDAL Model and a Case Study from the American Institute of Business Experience Design

This article provides an in-depth analysis of the evolving landscape of business and marketing education, accentuated by technological advancements, globalization, and the emergence of digital competitors. I underscore the challenges confronting traditional educational institutions arising from tech giants like Google and innovative e-learning platforms such as Udemy. The exacerbation of these issues in the post-pandemic environment is marked by escalating mental health concerns, a deficiency in practical skills acquisition, shifting student preferences, and debates surrounding the value proposition of college tuitions and business qualifications. Despite efforts to integrate immersive technologies and experiential learning strategies, a noticeable absence of pragmatic skills and learner-centric pedagogies persists within higher education paradigms. I introduce MECCDAL—a holistic, execution-oriented seven-pillar framework tailored to navigate contemporary challenges within an AI-infused, mental wellness-aware post-pandemic context. MECCDAL is an acronym derived from Latin terminologies: M ens (mind), E xecutio (execution), C or (heart), C orpus (body), D igitus (digital), A nima (soul), and L ingua (language). Through a detailed case study conducted at the American Institute of Business Experience Design, I illustrate MECCDAL's efficacy in augmenting business and marketing educational delivery mechanisms while fostering both collective and individual well-being alongside enhanced innovation and implementation competencies among students.

Test Assessment, Due Motivation and Legal Intellectual Capital, 2012- 2022

The investigation aims to verify a relationship between better evidence assessment and due motivation in the legal intellectual capital in Peru, 2012 -2022. It is primary research, not an experiential design, and a relational, quantitative approach through the observation method in this research. The sample, 47 files, evaluated 122 magistrates of prosecutors and judges with file, experience and training according to information published on the portal of the National Superintendence of Higher Education University (SUNEDU), National Institute of Statistics and Informatics (INEI) and National Council of Science, Technology and Technological Innovation (CONCYTEC), interviewed 136 procedural subjects with a questionnaire of 17 questions, the results revealed nullity of 47 records by default of motivation, affectation of the due process through defective evidentiary assessment, showed a positive correlation between the failure to provide adequate written justification in the jurisdictional field with a Chi-square value of 47,785, and a sig. 0.000. It is concluded that there is correspondence between better intellectual capital of judges and assessment of evidence and motivation. 

From metaverse experience to physical travel: the role of the digital twin in metaverse design

Purpose Designing an effective metaverse experience through a tourism digital-twin platform is crucial to the success of metaverse tourism. How such a digital-twin platform should appeal to target users, however, lacks exploration. The study aims to advance a conceptual contribution by successfully creating a metaverse experience through a well-designed digital-twin platform. It also aims to show how the design science approach in tourism can enrich our understanding of digital-twin platform design elements introduced in metaverse experience design. Design/methodology/approach Guided by the design science approach in tourism, this research conceptualizes the role of digital-twin elements in metaverse experience design and proposes a one-factor between-subject experimental design to examine the effect. Findings This research conceptualizes how eight unique configurations of digital-twin design, which are embellished in two or three dimensions, shape tourists’ metaverse experience and physical travel intention. Practical implications The results offer operators clear strategic guidance on designing an effective tourism digital-twin platform. Originality/value This study not only identifies the impact of digital-twin platform design elements but also clarifies how such elements affect customers’ metaverse experiences.

A Qualitative Examination of Online Practices During the COVID-19 Pandemic and Observational Preferences Within Physical Education

Purpose: This qualitative case study examined students’ interpretations of their physical activity (PA) experiences within in-person and online physical education and how that influenced their PA self-efficacy. Method: The study participants were 40 (24 females) current high school students from three different schools who participated in focus group semistructured interviews. Results: Two themes were developed during analysis of the coded data: (a) online participation in PA within physical education was awkward and (b) students had a variety of observational preferences based on perceived and actual similarities/differences between students and their teachers, peers, and people within online videos. Discussion/Conclusion: The design of PA experiences should attempt to support or increase students’ PA self-efficacy by limiting students’ feelings of being uncomfortable or on display, increasing students’ opportunities to learn from each other in comfortable ways, and providing students with detailed demonstrations from teachers and peers with a variety of skill levels.

A Gradient of Unisons: The Emergent Superunit in Collective Action

Abstract As design practice shifts from designing material goods to shaping and facilitating social situations, there is a compelling need to develop a richer understanding of specific social relations as facilitated by design. This article explores bodied unisons—enkinaesthetic entrainments of self + other. We present these unison acts as identifiable patterns of behavior that are observable when people coordinate, patterns that foster a move from individual to superunit. Extending the metaphor of musical unison, this article provides perspective on the varied qualities of consensus, offering insight for those designing to coordinate behavior. The disciplines of service design, interaction design, and experience design all aim to coordinate behavior toward specific ends. In each discipline, there are two or more entities (the client and the service provider, for instance) searching for congruence, and the success or failure of the interaction can be assessed through this spectrum of unisons. This study explores the definition of unison as an enkinaesthetic embodied act, provides a framework for analysis, and concludes with implications for the design profession and some ethical considerations regarding designed unisons. The analytical framework encourages novel attention to shared experience, opening avenues for intervention in experiential design fields. As a metaphoric construct and as embodied performance, unison offers participants a sense of stability and cooperation with varying degrees of independence and agency.

Design of Visual Communication Experience Based on Virtual Reality Technology

Visual communication experiences have been revolutionized by virtual reality (VR) technology, offering users immersive and captivating interactions with digital content. Through VR headsets and immersive environments, users can engage with visual content in unprecedented ways, feeling as though they are physically present within the digital space. Whether exploring virtual art galleries, immersive storytelling experiences, or interactive visualizations, VR technology provides users with a sense of presence and agency, enhancing their connection to the content. Furthermore, VR enables creators to design highly engaging and interactive visual experiences that transcend traditional media formats, allowing for innovative storytelling techniques and immersive narratives. This paper presents the design of a novel visual communication experience leveraging virtual reality (VR) technology enhanced by Multi-Spectral Multi-Point Co-Ordination (MSMPC). The proposed design aims to create immersive and engaging visual experiences that transcend traditional media formats. Through simulated experiments and empirical validations, the effectiveness of the MSMPC-enhanced VR-based visual communication experience is evaluated. Results demonstrate significant improvements in user engagement, immersion, and satisfaction compared to conventional approaches. The users interacting with the MSMPC-enhanced VR experience reported a 40% increase in immersion levels and a 25% improvement in overall satisfaction ratings. Additionally, the design enabled creators to optimize visual storytelling techniques based on real-time user feedback and performance data, leading to more impactful and effective communication. These findings highlight the potential of MSMPC in enhancing visual communication experiences based on VR technology, paving the way for innovative and immersive storytelling in various domains.

The Synergy of Events and Technology: MERN Stack Solutions for Seamless Event Rentals

Abstract: The combination of technology with events in the modern day has drastically changed the way that event management is done. This paper explores how the technologies of Express.js, React.js, Node.js, and MongoDB (MERN stack) are integrated into event rental solutions, and how this allows for smooth and effective event planning and execution. Through a comprehensive analysis of several aspects, including development processes, user experience design, scalability, and integration options, this study clarifies the benefits and drawbacks of utilizing the MERN stack for event rental platforms.

User Interface User Experience Design with User Centered Design Method On Mobile Application For Laundry KK Reservation

 Laundry KK is a business that offers kilogram laundry services established since November 2007, located at Jl. Kejaksaan No. 229A, Pondok Bambu East Jakarta, which provides several services such as dry cleaning, dry cleaning + ironing, bedsheet washing, and shoe cleaning. Currently, the service booking process at Laundry KK is still done manually, where customers have to visit the location to place their laundry orders. With the manual method, there are often issues such as missing or damaged laundry receipts, clothes being mixed up or lost due to transaction recording errors, and the business owner being unable to effectively track the transactions in the business. This research proposes the development of a user interface user experience (UI/UX) to simplify the process for the owner and users of Laundry KK services in creating an attractive interface design that captures the attention of consumers, providing an engaging user interface that makes it easy and interactive to book Laundry KK services. The end result of this research is the Prototype of the Laundry KK Ordering Application created using Figma, with the content features, menus, buttons, and text using the "Roboto" font. The design results were then subjected to a final evaluation with an average SUS score of 87.75, rating it as "Best Imaginable."

Determinants of the Usage of ChatGPT in the Tourism and Hospitality Industry: A Model Proposal from the Technology Acceptance Perspective

ChatGPT is a generative artificial intelligence technology. It is a technology that is becoming more widely used. This research aimed to identify the determinants of the usage of ChatGPT in the tourism and hospitality industry. For this purpose, a systematic literature review was conducted, and six determinants of ChatGPT usage were identified. These are experience quality, satisfaction, interaction, ethics, reliability, and design features. These determined variables affect the behavioral intention regarding the usage of ChatGPT. Within the scope of the findings, a model for using ChatGPT is proposed from the perspective of the Technology Acceptance Model. Determinants of the use of ChatGPT in the tourism and hospitality industry have been identified. Relevant articles were subjected to thematic analysis and themes were determined. These; quality of experience, satisfaction, interaction, ethics, reliability and design features. In this research, determinants regarding the use of ChatGPT in the tourism and accommodation sector were identified and recommendations were made.

공학교육에서 학습 경험 설계

Purpose: This study assumed that learning experience design could be a relevant alternative for engineering education, and so it aimed that a selected case of one was explored in its design process and implication effects. Method: A single case study was adopted as a research method since the case of learning experience design in higher education, in particular in an engineering class has been a few. The electromagnetics class, reflecting characteristics of engineering education, was selected and analysed based on the Thurber’s learning experience design model. Results: It was found that the lecturer for the adopted case developed learning interruption inclined to the qualified characteristics of learning experience design in the literature and this positively contributed to the learners’ motivation on the subject. Conclusion: A number of suggestions for improvement of system and support to expand LXD in general classes as well as engineering classes were given.

RESEARCH ON TOURIST SATISFACTION AND BEHAVIORAL INTENTION IN ECOLOGICAL HEALTH TOURISM ACTIVITIES IN BAMA, GUANGXI BASED ON STRUCTURAL EQUATION MODEL

This study endeavors to delve into the intricacies of tourist contentment and proclivities in the realm of ecological health tourism activities within Bama, Guangxi. An exploration of the intricate structural relationships is undertaken, unraveling the quintet of variables encompassing tourists' engagement in Bama's ecological health tourism - namely, the effects of activities, the experiential facet of activities, the pecuniary dimension of activities, coupled with tourist satisfaction and behavioral intent. Employing the methodological framework of constructing a structural equation model, this study leverages IBM SPSS 23.0 software to execute correlation analyses across various variables, including demographic information statistics, reliability and validity metrics. Survey research orbits around the quintet of variables. The findings illuminate that the experiential tapestry woven by tourists partaking in ecological health tourism activities exerts a conspicuously affirmative influence on both their satisfaction and behavioral intentions. Conversely, the financial investment made by tourists in ecologi cal health tourism activities manifests a counteractive impact on their satisfaction and behavioral intentions. Evidently, heightened tourist activity experiences and diminished costs conduce to the facilitation of tourists' aspirations for individualistic tourism activities, thereby enhancing travel satisfaction and behavioral intent. Nevertheless, the potency of tourists' activity effe cts on tourist satisfaction remains suboptimal. Consequently, it is proffered that the propagation of health care paradigms be fortified, coupled with the augmentation of activity experience design. Further, the optimization of cost structures and the enhancement of resource utilization efficiency are recommended, alongside ameliorating activity effects and steering behavioral intent. This comprehensive approach is anticipated to immerse tourists more profoundly into the local ethos of longevity culture, thereby fostering the robust and sustainable evolution of longevity tourism in Bama.

USER EXPERIENCE (UX) DESIGN IN MEDICAL PRODUCTS: THEORETICAL FOUNDATIONS AND DEVELOPMENT BEST PRACTICES

User Experience (UX) Design in Medical Products is pivotal in enhancing patient outcomes, satisfaction, and adherence to treatment regimens. This abstract delves into the theoretical underpinnings and best practices that underscore effective UX design within the medical domain. Grounded in human-centered design principles, this approach emphasizes understanding user needs, preferences, and limitations to develop inclusive, accessible, and intuitive interfaces. Integrating insights from behavioral psychology, UX designers leverage techniques such as persuasive design to promote healthy behaviors and facilitate adherence to medical protocols. Moreover, compliance with regulatory standards is paramount, necessitating a nuanced understanding of medical regulations and standards to ensure product safety and efficacy. Usability testing emerges as a crucial step, facilitating iterative improvements based on user feedback and ensuring that medical products are intuitive, error-resistant, and conducive to safe user interactions. Beyond functionality, considerations of data privacy and security are paramount, requiring UX designers to implement robust measures to safeguard patient confidentiality while maintaining seamless user experiences. Communication between patients and healthcare providers is also a focal point, with UX strategies aimed at enhancing information exchange, fostering trust, and facilitating informed decision-making. Additionally, optimizing workflow efficiency through streamlined task sequences and leveraging emerging technologies such as artificial intelligence and augmented reality further enhances the user experience in medical contexts. Through continual iteration and refinement, UX design in medical products strives to deliver compassionate, user-centric solutions that meet the diverse needs of patients and healthcare professionals alike, ultimately driving improved healthcare delivery and patient outcomes.
 Keywords: User Experience Design, Medical Products, Human-Centered Design, Behavioral Psychology, Regulatory Compliance, Usability Testing.

Localizing Directed Self-Placement: UX Stories and Methods

This article seeks to address the need for research supporting localization efforts in placement assessment. We argue that as a highly technical communication endeavor, directed self-placement (DSP) and its developers can benefit from research in technical and professional communication (TPC). We synthesize the theoretical relations between DSP and TPC, especially regarding models of localization, and demonstrate how implementing user experience (UX) design can help address placement equity concerns by foregrounding accessibility and usability from the beginning. We follow this discussion of DSP and TPC scholarship with storied examples from our institution, providing a sample range of UX methods that (1) are flexible across contexts, (2) are relatively manageable to implement, and (3) are cognizant of WPA, staff, and students’ time, labor, and compensation concerns. We propose DSP as a form of advocacy, and we demonstrate how UX method/ologies are an excellent choice for DSP localization efforts toward equity and accessibility.

The Impact of AI on Human Roles in the User Interface & User Experience Design Industry

The ever-evolving field of User Interface & User Experience UI/UX design prioritizes creating user-friendly interfaces. Traditionally, this has been a human-centred process. However, Artificial Intelligence AI offers new possibilities for automating design tasks and leveraging data for user insights. This research paper delves into the potential impact of AI on UI/UX design. The core question is whether AI tools can effectively replace human designers in crafting user experiences. Alternatively, can AI work alongside designers to enhance their capabilities? This paper explores these questions through a review of existing research and proposes a research methodology to further investigate the topic. The literature review analyses how AI can be used for tasks like user behaviour analysis, A/B testing, and prototype generation. However, it also acknowledges AI's limitations in understanding user emotions, implementing creative solutions, and adapting to unforeseen user needs. The suggested research methodology will give a combined approach, making a review of existing literature with interviews from UI/UX professionals and a case study analyzing a design project utilising AI tools. By investigating the strengths and limitations of AI in design tasks, how AI can be integrated into the workflow, and the ethical considerations surrounding AI-driven design decisions, this research helps to provide a better understanding of the relationship between AI and human designers in the UI/UX field. The findings can inform design education, industry practices, and the development of future AI tools specifically tailored for UI/UX design applications. Keywords: UI/UX Design, Artificial Intelligence, Human-Computer Interaction, User Experience, User Interface, Design Automation